The most crucial phase of a guest’s customer service experience is their arrival and check-in at your hotel. You want them to feel recognised, attended to, and most importantly, welcomed when they walk in. After all, this is their initial impression of your property.
The hotel check in system should be straightforward, which necessitates the use of sophisticated software. A hotel check-in system will expedite your visitors’ arrival at your facility, allowing them to get to their room faster and get on with the most fun or crucial aspects of their vacation.
However, what type of check-in software do you require? And which option is the most effective?
It’s pointless to have separate software to manage check-ins if you want the best outcomes for your property, because this is simply one little component of a much larger jigsaw. You should be able to discover suppliers that can manage not just check-ins, but also bookings, distribution, guest communications, housekeeping schedules, reporting, and more, all with a single system. That implies you should be searching for a property management system rather than a hotel check-in system (hotel check in app).
Functionalities of a hotel check-in system in a hotel check in app
All of your operational responsibilities, including check-in and check-out, are handled by a hotel check in app. That means you won’t be afraid to leave your workstation since you don’t know when your guests will arrive. With a hotel check in app you may automate the check-in procedure and plan your day ahead (from your bed… or the breakfast table… or in between rounds on the golf course) by simply performing the following:
- Set the check-in and check-out timings for your property.
- Allow guests to notify you of their arrival time.
- Allow visitors to check in ahead of time by seeing your daily check ins and check outs.
- Process check-out payments and invoices (print/email).
- Send emails prior to check-in and after check-out.
Why is a hotel check in app preferable to hotel check-in software?
Let’s take a look at five features that make Little Hotelier the greatest check-in management software:
Using Little Hotelier’s calendar, employees can see which guests will be arriving on any given day. You may check reservations, room availability, occupancy %, and cleaning status for two weeks or one month by selecting one of two views: two weeks or one month. This insight allows you to plan ahead of time for future check-ins. You may also establish check-in and check-out timings, let your guests know when they should arrive, and print a run sheet to ensure that you are well prepared for the day.
Hotel mobile check-in software
With Little Hotelier’s app, which is available on both Android and iOS, check-ins and check-outs can be done anywhere, at any time. Make and update reservations, create and reopen room closures, check in and out guests, move to a different property, and set up smartphone notifications for any cancellations, new reservations, check in, and check out. To keep an eye on your hotel, all you need is an internet connection and your smartphone or tablet.
Send pre-check-in and post-check-out emails to visitors using hotel check-in software
Little Hotelier allows you to send customisable pre-check-in and post-check-out emails automatically. Booking confirmation, reminders of check-in timings and other information prior to their stay, tips throughout their stay, and a request for a hotel review delivered following check-out are just a few examples.
Simple check-out payments
With Little Hotelier’s built-in payments function, you can take deposits, payments, and refunds all inside the same system you use to process the check-out, making payment simple for both you and your guests.
Customer evaluations, where you may read direct comments from other hoteliers about the programme you’re evaluating, are perhaps the most intriguing component of these review sites. Here you may get specifics on good and negative feedback and compare them to your own judgement. This is critical since some people may have concerns that you do not have, and vice versa.